How to infuse empathy in customer service

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Employees in many companies struggle to empathize with customers…

How to Increase Revenue via Customer Service

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Customer service is generally perceived a burden than a mean…

Instant Communication: A Recipe for Better Customer Service

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The announcement of the Beta version of the HotLines App marks…

5 Golden Tips to Improve Customer Loyalty

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The question of "how to find new customers online?" is on the…

Chat vs. Phone Support: Which is More Viable for Your Business?

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Choosing the right customer support channel is fundamental in…