We have used a number of IT specialists before and we must comment that the services provided are very erratic and often they are not able to service when called upon. As such, we have constantly in search for a more reliable IT provider and eventually we found Datum who has been providing not only reliable but efficient services to us. That commenced in August 2003. Eventually, Datum was able to take care of Ridpest’s overall computer system both the hardware and softwares.
Datum lives up to their slogan “Simplifying Life” with the program Proline. It made our Pest Control Operations streamlined since it covered all bases of our business. Proline made all customer information easily accessible which definitely helped us serve our customers better. Thank you Datum Team!
We were really impressed by the software, especially with its capabilities. The system is a true work horse and links the whole business together, enabling us to increase our efficiency dramatically and easily keep track of potential clients, sales, stock, operations and accounts. It can also generate detailed reports, making it much easier and simpler for management to monitor how the business is running. They are a delight to work with, especially Nori and Fion, and are always willing to help wherever they can, above our expectation levels and they always get back to us quickly. The system is constantly being updated and improved and they can even customise the software for you, leading to endless capabilities and options. Would definitely recommend their services.
Datum is our trusted IT solutions provider and we have been with Datum since 2008. Initially we do not have a proper computer system in our business hence we have to rely mainly on manual documentation which wasted a lot of our manpower & times resources. However ever since our management has appointed Datum to provide the IT system to us, we have improved in our customer service & operational efficiency by cutting time in retrieving customer information from the system and using MFS to have real time uploading jobs to our ground technicians without them coming back to office. As a result, we do enjoy some cost saving in our P&L.
I am glad that Datum has a strong dedicated experienced technical team which able to help us troubleshooting our IT issues and also customise some our requests in our IT platform in order to suit our business need.
I will definitely recommend others if they are looking to have a IT solutions provider.