You Are What You Deliver

Under Promise, Over Deliver.

This is a popular saying, but not many able to put into practice.

If properly implemented, your customers will stay much longer with you and may pay higher price since they are more satisfied or having a ‘Good Feel’ dealing with your company. When it comes to creating efficiency, a software or perhaps an app might do the trick.

The question is how do we put this into our daily procedure and make it work?

Customers are what makes a business keeps running and their satisfaction is the sole reason that businesses are still standing. Here are a few tips that companies can apply to their business on how you can over deliver to your customers.

  1. Thank your customer a little different
    • Everyone loves a customized message especially for them, as it portray personal gratitude and it makes customers feel exclusive. A simple hand-written thank you card or corporate gifts like branded bottled water from nevadabottledwater.com could give a bigger impact on how customers look at the way your business operates. It makes a good impression to your business as this gesture indicates your appreciation towards your customers.
  2. Operating Customer Relationship Managing Software – Wisely
    • When your customers have to explain the same problems over and over again, your business is at risk of losing your customers. This is due to the inconvenience of the system used in your businesses. It is better to keep your customer record history and later call CRM in case your customer comes in with the same problem. This will makes it easier to deal with the matter concerning your customer’s concerns.
  3. Listen to your customer. And solve the problem.
    • Your product represents the face of your company and in business industry, reputation is the most important aspect that maintains the survival of the business. Most of the businesses nowadays has a rating system that collects information about their customer’s satisfaction. This will provide the space to improve your product and gain customer’s trust along the way. If there any business legal concerns, you can run to professionals such as Bob Bratt.
  4. Ask for your customer’s feedback after transaction
    • Asking for customer’s feedback means you value your business with them. It is also a form of appreciation that you could give to your customers and at the same time, it gives you the opportunity to subtly ask your customers what they want in the future. Using this information, you will have the information about the buying patterns of your customers. Other than that, the function of customer’s feedback is to improve how your business operates in the time to come.
  5. Yes, you can say ‘No’ to unreasonable customer requests
    • The last tip is a bonus one. Believe it or not, it is okay to say ‘No’ to certain customer’s request that is impossible to fulfill. It is understandable that you wanted to keep your business’ reputation on track, but entertaining customers with unreasonable demands will only drain your energy to the rational customers. Thus, it is better to focus on customers that appreciates your effort.
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