Customer satisfaction is one of a big indicator of whether or not a company will grow. Problems with scheduling, accounting, timekeeping, and reporting can all cause customer satisfaction rates to drop.
If you’re noticing that customers are complaining about things like late arrivals, incomplete services, rushed jobs, or billing issues, you may have a breakdown in your workflow.
The good news is that M4 can easily fix these problems. Flexi scheduling can help manage workflows and keep technicians running on time as well as send notifications to customers – and customers who know when their technician will arrive tend to have higher levels of satisfaction. Technicians can also access past notes and chemical usage from the last visit so customers receive the same quality service every time.
How important is it to deliver excellent customer service? Here’s we shared with you some tips on how you can improve your customer satisfaction with M4.
1. Respond as quickly as possible
One of the biggest factors in good customer service is speed, especially when a customer is requesting something that’s urgent/important. With M4, you can always access customers information whenever they call as their information just at the tip of your fingers. Just search the contact name and there you go.
2. Know your customers
Great interactions begin with knowing your customers wants and needs. Customers love personalization. Get to know your customers, remember their names and previous conversations. As you can add notes and attachment to your contact in M4, you can access what was discussed previously so you can refer to it whenever they call.
3. Think long-term – A customer is for life
Think long term when dealing with customers. By keeping customers happy, they will be loyal and through word of mouth, will do the marketing for you. In fact, the saying goes, a satisfied customer tells at least three friends whereas an angry customer tells 3,000! So you should always treat your customer right and provide them with the best customer services.
Customer service has an impact on both existing customers and potential customers. If you’re worried about customer satisfaction, consider upgrading to M4, our automated solution for PCOs.