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What are the challenges of customer service today?
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Providing quality customer service is easier said than done,…

How to infuse empathy in customer service
Employees in many companies struggle to empathize with customers…

5 Ways to Collect Valuable Feedback from Customers
Your customer feedback is extremely valuable. According to statistics,…

How to Increase Revenue via Customer Service
Customer service is generally perceived a burden than a mean…

Instant Communication: A Recipe for Better Customer Service
The announcement of the Beta version of the HotLines App marks…

5 Golden Tips to Improve Customer Loyalty
The question of "how to find new customers online?" is on the…

Chat vs. Phone Support: Which is More Viable for Your Business?
Choosing the right customer support channel is fundamental in…